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ChatHealth - a new text messaging service for young people in Knowsley

The School Nursing Service (part of the 0-25 Service in Knowsley) has launched ChatHealth, a confidential text messaging service for young people in Knowsley.

Young people, aged 11-19, can access confidential advice, information, and support from school nurses via text - 07312 263254, on a range of health and wellbeing issues including:

Anxiety                                                         Bullying

Exam stress                                                 Exercise

Feelings and emotions                                 Friendships

Healthy eating and lifestyle                          Mental wellbeing

Nutrition and diet                                          Puberty

Relationships                                                Self-harm

Sexual health and wellbeing                         Sleeping

Stress                                                            Wellbeing

ChatHealth does not replace face-to-face services, but it does make it easier for a young person to get in touch with a school nurse confidentially and anonymously. It also offers a way to get in touch for those who feel reluctant to talk about difficult or sensitive issues.

How ChatHealth works

ChatHealth is available between 9.00am and 5.00pm Monday to Friday (including school holidays and excluding bank holidays) and accessed by texting
07312 263254.

The school nursing team aims to reply to each message within one working day and individuals should get an immediate bounce-back to confirm their text has been received.

Anyone sending a text outside of these hours will receive an automated message with advice on where to get help if they require it urgently. When the service reopens, the sender will then receive a reply to the message.

ChatHealth is confidential, anonymous, and non-judgemental*.

For more information about ChatHealth visit www.wchc.nhs.uk/chathealth

* Unless a young person gives permission, the team will not pass on any information shared - except in extreme circumstances e.g., the health, safety, or welfare of the individual or someone else who is at significant risk